YLI Concerns and Complaints
We expect ourselves to operate at the highest Biblical, legal and moral standards. Unfortunately, things don’t always hit the mark and can sometimes go wrong. We want to know when this happens, so please tell us so that we can keep improving. Your help is invaluable.
You can inform us about a concern concern or complaint by either completing this form, or contacting us using the contact details below.
If you use this form, please complete as much of it as you feel comfortable with. It will be received by our Operations team and may be passed on to a relevant member of staff in your area if appropriate. If you have provided contact details then we will notify you before we share this form with anyone outside the Operations Team.
You can read our full Resolving Concerns and Complaints Guidance below.
Anonymity: You can submit this form anonymously. However, we encourage that as far as possible, you make yourself known so that we can engage with you over the details of your concern and provide you with any appropriate feedback. We are unable to disclose information to anonymous complainants.
Questions: If you have any questions about completing this form, you can contact us:
Email: SpeakUp@ylinternational.org
Details of your concern or complaint
For the purposes of this form, a young person is anyone who is using the services of YLI (this would include students). An adult is anyone with responsibility over young people.
OPTIONAL: Supporting evidence or documentation
If available, it may be helpful for you to provide copies of messages, emails, photos or videos that will confirm what you are telling us.
Anything you submit to us will be managed as personal data within our data protection guidelines.
List of Allowed file types
Responding to your concern or complaint
Your contact details
Please provide your contact details below. If you would prefer to submit this form anonymously, please select the box to confirm that.